At Mikad Fishing Shop, we stand by our gear as firmly as an angler stands by their favourite rod. However, we understand that sometimes items need to be returned or exchanged. Our policy is designed to be as straightforward as casting a line in calm waters.
Our Returns & Exchanges Promise
We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be:
- In original condition (unused, unopened, with tags attached)
- In original packaging
- Accompanied by proof of purchase
Note: For hygiene reasons, we cannot accept returns on waders unless they arrive damaged or defective. All other fishing gear (bite alarms, lines, floats, leaders, tools, and weights) are eligible for return or exchange.
How to Return an Item
Follow these simple steps to return your fishing gear:
- Contact Us within 15 days of receiving your order at [email protected] with your return request
- Pack Securely the item(s) in their original packaging with all accessories
- Include your order number and reason for return
- Ship the package to our London address (provided in your return authorization email)
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected (typically within 3-5 business days), we’ll send you an email notification. Your refund will be processed to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Original shipping fees are non-refundable.
Exchange Process
Want to exchange for a different size or product? Follow the same return process above, but clearly state in your email that you’d like an exchange and specify the replacement item. We’ll ship your new item once we receive the returned product.
Damaged or Defective Items
If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or refund.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Mikad Fishing Shop Team,
I would like to return/exchange the following item from my order #[Your Order Number]:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., incorrect size, changed mind, defective]
Please advise on next steps for returning this item.
Thank you,
[Your Full Name] [Your Contact Information]Our Return Address
Mikad Fishing Shop Returns
86 Gerrard St
London, GB EC2H 4PO
If you have any questions about our returns policy, don’t hesitate to contact our team of fellow anglers at [email protected].
Tight lines,
The Mikad Fishing Shop Team